HireFrank Client Service Terms

1. Definitions

The following terms have the meanings described below when used in these Client Service Terms:

• "HireFrank," "we," "us," or "our" refers to Catanalysis LLC, operating as HireFrank at hirefrank.ai.
• "Client," "you," or "your" refers to the business or individual that purchases or accepts a HireFrank service.
• "Applicable Offer" means the specific checkout, order form, proposal, invoice, campaign brief, accepted offer, or other written agreement that establishes the commercial details for your engagement.
• "Campaign" means the business-development outreach program operated by HireFrank on your behalf.
• "Campaign Criteria" means the targeting parameters, qualification criteria, and scope documented for your specific campaign.
• "Incubation Period" means the first 30 days following the client's initial payment, unless otherwise stated in the Applicable Offer.
• "Performance Period" means the 90-day period of live outreach beginning on the 31st day following the client's initial payment, unless otherwise agreed in writing. Prior versions of these terms referred to this period as the "Guarantee Period."
• "Satisfaction Guarantee" means the continued-service fee-waiver guarantee described in Section 7. Earlier HireFrank marketing and prior versions of these terms referred to it as "Qualified RFQs Guaranteed"; that phrase always referred to this fee waiver and never to a promised number of RFQs.
• "Sending Infrastructure" means the sending domains, email inboxes, DNS and authentication records, and related configuration HireFrank sets up or operates for the client's campaign, as described in Sections 23 and 30.
• "Designated Sender" means an individual employee or representative of the client whose name, title, and (if provided) photograph the client authorizes for use in outbound emails, as described in Section 23.
• "Guarantee Waiver Period" has the meaning given in Section 7.
• "Qualified RFQ" means a request for quotation or pricing opportunity that satisfies the qualification criteria described in these terms and the applicable Campaign Criteria. HireFrank uses this definition when tracking and reporting campaign results.

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2. Client-Specific Commercial Terms

These Client Service Terms are the master terms governing HireFrank engagements.

Exact commercial details — including pricing, build fees, recurring fees, campaign criteria, selected services, and any client-specific exceptions — are established through the Applicable Offer.

If a client-specific written term in the Applicable Offer conflicts with these general terms, the client-specific written term controls for that engagement.

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3. Initial Build / Implementation Fee

The client may pay an upfront build, implementation, setup, onboarding, or similar initial fee as specified in the Applicable Offer.

The initial build/implementation fee is non-refundable once paid, except where applicable law expressly requires otherwise. This fee is not a refundable deposit.

This fee compensates HireFrank for substantial front-loaded work that may include:

• Onboarding, campaign strategy, and targeting design
• Account research, data acquisition, data enrichment, and contact research
• Campaign database construction
• Domain or inbox preparation and sending infrastructure
• Configuration, technical setup, and integrations
• Deliverability preparation
• Campaign copy, workflow setup, and testing
• Implementation and other work necessary to prepare the campaign

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4. Recurring Service Fee

The exact recurring service fee is determined by the Applicable Offer and is not specified in these master terms.

The recurring service fee begins 30 days after the client's initial payment unless a client-specific written agreement expressly states otherwise.

Fee components. Where the Applicable Offer includes the website service described in Section 4A together with the outbound service, the monthly recurring fee consists of two separately stated components: the Outbound Service Fee, covering campaign management and outbound operation, and the Website Service Fee, covering the website service. Unless the Applicable Offer states otherwise, the Website Service Fee is $100 per month and the Outbound Service Fee is the remainder of the recurring fee. This allocation applies whether or not the two components are shown as separate line items in the Applicable Offer, checkout, or invoice. Where the Applicable Offer states a single recurring fee and does not include the website service, that entire fee is the Outbound Service Fee. Where the client purchases the website service on its own, without the outbound service, the entire recurring fee is the Website Service Fee.

• Recurring fees are billed monthly in advance.
• Recurring fees already charged are non-refundable.
• Cancellation stops future renewals but does not retroactively refund the current billing period.
• Unless otherwise agreed, cancellation becomes effective at the end of the then-current paid billing period. The client remains entitled to service through that period, but no subsequent renewal occurs.

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4A. Website Service

This section applies only when the Applicable Offer includes the HireFrank website service. The website service may be purchased together with the HireFrank outbound service or, where HireFrank offers it, as a standalone service. The price, scope, and any setup fee for a standalone website purchase are stated in the Applicable Offer.

Pricing and Fee Structure

The initial website design and build is included at no separate charge, unless the Applicable Offer states a separate website design fee. Any such website design fee is part of the initial build/implementation fee and is non-refundable once paid under Section 3. The ongoing Website Service Fee is stated in the Applicable Offer. Where the website service is bundled with the outbound service and the Applicable Offer does not separately state it, the Website Service Fee is $100 per month for purposes of the fee allocation in Section 4. The Website Service Fee covers website hosting, maintenance, and the limited updates described below.

The Website Service Fee is a separately stated component of the monthly recurring fee described in Section 4. It is billed on the same schedule as the recurring fee, and no Website Service Fee is charged during the first 30 days after the client's initial payment. The Website Service Fee is not waived, reduced, or suspended under the Satisfaction Guarantee or any other fee waiver.

Scope

Unless the Applicable Offer states otherwise, the website design and build includes a business website of up to 5 core pages (for example: Home, Capabilities/Services, About, Industries Served, and Contact/Request a Quote), mobile-responsive layout, a quote request or contact form, and basic on-page SEO setup.

Unless expressly included in the Applicable Offer, the website service does not include e-commerce, customer portals, custom software or integrations, copywriting beyond reasonable page copy, professional photography or video, logo or brand identity design, paid advertising, ongoing SEO services, or migration of large volumes of existing content.

Client Materials and Access

The client agrees to provide, within a reasonable time after request, the materials and access needed to complete the website, which may include logos, photos, equipment lists, certifications, existing site content, and access to the client's domain registrar, DNS, and any existing hosting account.

Timelines are estimates. Delays caused by late materials, access, feedback, or approvals extend the timeline accordingly and do not entitle the client to a refund or fee reduction.

Initial Design Revisions and Approval

The initial website design and build includes two (2) rounds of revisions. A revision round is one consolidated set of feedback on the presented design or site. Additional revisions, new pages, or changes that materially expand the scope may be quoted and billed separately.

The website will be considered approved upon the earlier of (a) the client's written approval, (b) the site being published at the client's request, or (c) 10 business days after the final revision is delivered without written feedback.

Hosting, Domain, and Third-Party Costs

Hosting is included in the Website Service Fee for as long as the website service remains active and in good standing. Hosting is provided for the delivered website only and is subject to reasonable-use limits.

Unless the Applicable Offer states otherwise, domain registration, premium plugins, stock assets, and other third-party subscriptions are the client's responsibility and are paid directly by the client. The client should register the domain in its own name. HireFrank may recommend or help set up these services on the client's behalf.

Post-Launch Updates

The Website Service Fee includes up to two (2) qualifying updates per month, with a target turnaround of five (5) business days. Unused updates do not roll over to later months.

A qualifying update is a change needed because something about the client's business has changed or needs correcting, such as a new address, phone number, or other contact details; new or removed equipment, capabilities, services, or certifications; changes to ownership, key staff, or company name; new industries served; or factual corrections.

The following are not qualifying updates: changes made for aesthetic or stylistic preference (such as replacing images, backgrounds, colors, fonts, or layouts), redesigns, new pages, new features, or changes that materially expand the scope. HireFrank may decline these requests or quote and bill them separately.

HireFrank determines in its reasonable discretion whether a request is a qualifying update. Minor fixes to issues caused by HireFrank's work and reported within 30 days of launch will be corrected at no charge and do not count toward the monthly limit.

Ownership

Once the initial build fee has been paid in full, the client owns the final, delivered website design and content created specifically for the client. This does not transfer ownership of HireFrank IP as described in Section 28, including underlying templates, frameworks, tools, and methods, which the client receives a non-exclusive right to use as part of the delivered website.

If the client cancels all recurring service, or the recurring service is terminated, hosting ends at the end of the then-current paid billing period. On the client's written request made within 30 days after that date, HireFrank will provide an export of the website files so the client can host the site elsewhere. After that 30-day period, HireFrank may take the website offline and delete the hosted copy.

If the client cancels the outbound service but wishes to keep the website, the client may elect in writing to continue the website service by continuing to pay the Website Service Fee. In that case, the Outbound Service Fee stops, and hosting and the updates described above continue for as long as the Website Service Fee is paid.

HireFrank may display the completed website in its portfolio and marketing materials unless the client requests otherwise in writing.

Relationship to Other Terms

Whether included at no separate charge or for a separately stated website design fee, the website design and build carries no separately refundable value. The initial build/implementation fee remains non-refundable under Section 3. Both the Outbound Service Fee and the Website Service Fee are non-refundable once charged, as described in Section 4.

The website service is not part of, and does not affect, the Satisfaction Guarantee, except that any guarantee fee waiver applies to the Outbound Service Fee only, as described in Section 7.

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5. Incubation Period

Unless otherwise stated in the Applicable Offer, the Incubation Period is the first 30 days following the client's initial payment.

During the Incubation Period, HireFrank may perform substantial campaign preparation, including:

• Target-account research and prospect qualification
• Contact research and enrichment
• Infrastructure preparation, domain/inbox preparation, and deliverability work
• Workflow setup, sending configuration, and testing
• Campaign sequencing and messaging preparation
• Integrations and related implementation activities

The Performance Period does not run during the Incubation Period.

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6. 90-Day Performance Period

Unless otherwise agreed in writing, the Performance Period begins on the 31st day following the client's initial payment and lasts 90 days.

Conceptually:

• Days 1–30: Incubation Period (campaign preparation)
• Days 31–120: Performance Period (live outreach and optimization)
• After Day 120: Satisfaction Guarantee available (Section 7)

The Performance Period does not begin or continue during a material client-caused delay that prevents HireFrank from reasonably operating the campaign. Examples of client-caused delay may include failure to provide onboarding information, account access, approvals, sender information, required company information, campaign criteria, technical permissions, required integrations, or other dependencies reasonably necessary to operate the campaign.

If such a delay occurs, the Performance Period is suspended only for the duration of the material delay and resumes once the issue is reasonably cured. HireFrank does not have an unlimited unilateral right to arbitrarily delay the Performance Period.

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7. Satisfaction Guarantee — Continued-Service Fee Waiver

This guarantee applies only to clients whose Applicable Offer includes the Satisfaction Guarantee. Some HireFrank offers do not include it; if your checkout or written offer does not show the Satisfaction Guarantee, this Section 7 does not apply to your engagement. Earlier HireFrank marketing referred to this guarantee as "Qualified RFQs Guaranteed" or the "Qualified RFQ Guarantee." Those phrases refer only to this fee waiver. HireFrank does not guarantee a specific number of RFQs.

How to Invoke the Guarantee

The client may invoke the Satisfaction Guarantee by written notice to HireFrank (email to hello@hirefrank.ai is sufficient) at any time after the end of the Performance Period, provided that:

• The outbound service is active and the client's account is in good standing, with no overdue undisputed amounts
• The client has reasonably met the Client Participation Requirements in Section 14

The client is not required to prove a shortfall or justify its dissatisfaction, although HireFrank may ask for feedback so it can improve the campaign. The Satisfaction Guarantee may be invoked once per engagement.

What Happens When the Guarantee Is Invoked

Beginning with the next billing cycle after HireFrank receives the client's notice, the Outbound Service Fee (the recurring campaign-management/service fee) is waived, and HireFrank continues providing the outbound service — including ongoing research, targeting refinement, campaign optimization, and outreach — without charging that fee (the "Guarantee Waiver Period"). The Website Service Fee, where applicable, is not waived and continues to be billed during the Guarantee Waiver Period.

When the Waiver Ends

The Guarantee Waiver Period ends on the earliest of:

• The client confirming in writing that it is satisfied with the results
• Twelve (12) months after the Guarantee Waiver Period begins
• The client cancelling the outbound service, or the engagement otherwise ending under these terms

The Guarantee Waiver Period runs continuously and is not extended by pauses or suspensions.

What Happens After the Waiver Ends

When the Guarantee Waiver Period ends for any reason other than cancellation, billing of the Outbound Service Fee resumes beginning with the next billing cycle, at the rate stated in the Applicable Offer. HireFrank will not charge any amount for the months that were waived, and no new or additional fee is created by the guarantee. If the client does not want billing to resume, the client may cancel the outbound service at any time — including during the Guarantee Waiver Period — as described in Section 21, and cancellation takes effect before billing would otherwise resume.

For clarity, a typical timeline for an eligible client who invokes the guarantee promptly is: Days 1–30 Incubation Period; Days 31–120 Performance Period (billed normally); invoke the guarantee after Day 120; the Outbound Service Fee is waived starting the next billing cycle, for up to 12 months; then billing resumes unless the client has confirmed satisfaction earlier (in which case billing resumes then) or has cancelled.

What the Guarantee Does Not Cover

• The guarantee is not a money-back guarantee. The initial build/implementation fee is not refunded under the guarantee.
• Previously paid recurring fees (including any Outbound Service Fee and Website Service Fee) are not refunded under the guarantee.
• The Website Service Fee is not waived or reduced under the guarantee.
• The guarantee does not promise any specific number of RFQs, Qualified RFQs, meetings, customers, sales, or revenue.
• The guarantee does not create a right to recover hypothetical lost sales or damages.
• The fee waiver and continued service are the client's sole remedy under the Satisfaction Guarantee, to the extent enforceable under applicable law.

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8. What Counts as a Qualified RFQ?

A Qualified RFQ is a legitimate request for quotation or pricing generated through the HireFrank campaign that meets the following criteria:

1. Eligible Account: Comes from an account eligible under the client's agreed Campaign Criteria.
2. Legitimate Contact: Comes from a legitimate person with purchasing, sourcing, engineering, operations, ownership, management, or another reasonable role connected to the potential work.
3. Relevant Work: Relates to work that reasonably fits the client's agreed capabilities and Campaign Criteria — which may include machining capabilities, fabrication capabilities, processes, materials, equipment, certifications, industries, customer size, geography, production profile, order profile, desired work type, minimum-value criteria, recurring-work criteria, or other mutually agreed targeting parameters.
4. Sufficient Information: Contains enough legitimate project or purchasing information for the client to reasonably evaluate, discuss, price, or begin quoting the opportunity.
5. Campaign-Specific Criteria: Meets any additional qualification criteria documented for that specific campaign.

What Does Not Count

For campaigns specifically designed around production work, the following generally do not count as Qualified RFQs if they do not satisfy the campaign's agreed criteria: isolated prototypes, standalone one-off jobs, obviously poor-fit opportunities, spam requests, fraudulent inquiries, irrelevant solicitations, or low-value jobs with no reasonable path toward the agreed production profile.

A positive email reply by itself is not automatically a Qualified RFQ. There must be an actual quoting or pricing opportunity.

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9. Multiple RFQs from the Same Company

Qualified RFQs are tracked and reported as events, not unique companies.

Multiple Qualified RFQs may originate from the same company or even the same contact. Each may count separately when it represents a materially distinct quotation opportunity — for example, separate RFQs for different projects, packages, programs, jobs, production requirements, or independent purchasing events.

What Does Not Create a New Qualified RFQ

The following generally do not create a new Qualified RFQ if they relate to substantially the same underlying quoting opportunity:

• Revised drawings, ordinary engineering revisions, or resubmissions
• Quantity changes, clarifications, or follow-up questions
• Updated tolerances, revised delivery dates, or other modifications to the same underlying RFQ

One RFQ package containing multiple part numbers may ordinarily count as one RFQ if it represents one purchasing or quoting event.

Qualification should be interpreted reasonably and in good faith based on the commercial substance of the opportunity rather than artificial counting.

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10. Qualification Is Determined When the Opportunity Is Received

A Qualified RFQ is generally evaluated based on the agreed Campaign Criteria, the information reasonably available when the opportunity is generated, and the commercial substance of the request.

An otherwise Qualified RFQ does not cease to qualify solely because:

• The client decides not to quote it
• The client lacks temporary capacity
• The client's pricing is not competitive
• The client loses the award
• The buyer cancels the project or selects another supplier
• The client chooses not to pursue the opportunity
• The opportunity does not convert into revenue
• The client otherwise fails to win the work

HireFrank's services cover opportunity generation, not downstream sales performance.

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11. RFQ Dispute Process

If a client believes a particular RFQ should not count as Qualified, the client should notify HireFrank within seven (7) business days after the RFQ is recorded or becomes reasonably visible to the client.

The client should identify the specific qualification criterion it believes the RFQ fails to satisfy.

HireFrank and the client will evaluate disputed RFQs reasonably and in good faith.

A single missed deadline does not automatically and permanently eliminate the client's ability to raise a legitimate issue. However, unreasonable delay in disputing an RFQ may be considered when evaluating the dispute, particularly when the delay prevents accurate campaign management or attribution.

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12. Campaign-Specific Criteria

The general Qualified RFQ definition above is supplemented by client-specific Campaign Criteria. These criteria may be recorded in onboarding, the campaign brief, written correspondence, client dashboard settings, order forms, campaign configuration, or another mutually acknowledged written record.

The campaign-specific criteria govern what HireFrank is being asked to target for that engagement.

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13. Material Scope Changes

If the client materially changes desired customer types, geography, industries, processes, certifications, equipment requirements, project value, production criteria, desired materials, acceptable order type, or other important qualification criteria after campaign launch, HireFrank and the client should reasonably agree on whether the change requires:

• An adjustment to the Performance Period
• A restart of the Performance Period
• Additional implementation work
• A new campaign
• Revised pricing
• Or another mutually agreed modification

Minor refinements do not automatically reset the Performance Period. This provision applies only to material changes that substantially alter the original campaign scope.

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14. Client Participation Requirements

Campaign performance and the Satisfaction Guarantee depend on reasonable client participation. The client must:

• Provide reasonably accurate information about its business and capabilities
• Provide the Campaign Criteria necessary for HireFrank to target appropriate accounts
• Identify existing customers and known active opportunities when reasonably possible
• Provide do-not-contact or excluded-account information
• Maintain necessary accounts, permissions, integrations, sender access, and infrastructure
• Not intentionally interfere with or disable the campaign
• Reasonably cooperate with compliance and deliverability requirements
• Maintain visibility into campaign-generated conversations
• Reasonably respond to legitimate campaign-generated opportunities

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15. Positive Response Follow-Up

Positive campaign-generated responses requiring client action should generally be acknowledged or acted upon within two (2) business days.

This does not mean the client must prepare or submit a complete formal quotation within two business days. It means the client should reasonably acknowledge, respond to, qualify, route, or otherwise act upon the opportunity so that it is not left unattended.

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16. System of Record and Visibility

During both the Incubation Period and Performance Period, campaign-generated email communications should remain connected to, accessible through, synchronized with, or otherwise visible within the HireFrank platform whenever technically reasonable. This allows HireFrank to monitor responses, measure performance, determine attribution, count Qualified RFQs, manage follow-up, optimize campaign activity, and administer the guarantee fairly.

Clients are not prohibited from conducting normal business outside HireFrank. Clients may communicate with prospects through direct email, phone calls, meetings, video calls, quoting software, procurement portals, CRM systems, ERP systems, or other normal business channels.

However, if a HireFrank-generated opportunity materially progresses outside the HireFrank platform, the client must reasonably update the opportunity status or material outcome within HireFrank within two (2) business days.

Intentional concealment, deletion, reassignment, misattribution, or removal of HireFrank-generated opportunities for the purpose of avoiding attribution or performance measurement is prohibited.

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17. Attribution

An opportunity may be attributable to HireFrank when HireFrank materially originates the relationship, initiates the successful outreach, generates the response or RFQ, or reactivates a genuinely dormant commercial relationship through the campaign.

An account should generally not count as a net-new HireFrank opportunity if, before HireFrank outreach, it was an existing client, an existing active opportunity, already engaged in a current quotation process, or already being actively pursued by the client — provided that the client disclosed this information within a reasonable period.

HireFrank and the client will resolve disputed attribution reasonably and in good faith.

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18. Performance Period Suspension

The Performance Period may be temporarily suspended — but not permanently voided — when a material client action or omission prevents HireFrank from reasonably operating the campaign, measuring performance, attributing responses, counting RFQs, maintaining deliverability, complying with applicable requirements, or optimizing the campaign.

Examples may include:

• Disabling necessary sending accounts or revoking required access
• Revoking a Designated Sender without providing a replacement (Section 23)
• Instructing HireFrank to stop outreach
• Materially delaying responses to positive opportunities
• Removing campaign-generated correspondence from visibility
• Failing to report material off-platform outcomes
• Failure to provide necessary information
• Nonpayment of undisputed amounts
• Major unauthorized changes to campaign infrastructure
• Material changes to Campaign Criteria

Suspension applies only for the period during which the issue materially affects campaign operation or measurement. Once reasonably cured, the Performance Period resumes. Suspension does not extend the Guarantee Waiver Period. HireFrank will exercise this right reasonably and in good faith.

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19. Pausing Campaigns

HireFrank and the client may mutually agree in writing to pause a campaign. During a mutually approved pause:

• Outreach may be suspended
• Recurring charges may be suspended if expressly agreed
• Infrastructure may be modified or reduced where appropriate
• The Performance Period is paused for the same duration

Not every requested pause will automatically be granted. Pauses must be mutually agreed.

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20. Campaign Activity and Send Volume

Unless specifically stated in the Applicable Offer, HireFrank does not guarantee a fixed number of emails per day, companies researched per month, contacts added per month, or new contacts approached per month.

HireFrank may perform substantial prospect research and database construction during the initial build and Incubation Period.

Once live, HireFrank's systems may dynamically determine campaign activity based on factors including deliverability, inbox reputation, engagement, prior responses, sequencing, follow-up requirements, target quality, available qualified accounts, sender health, campaign performance, suppression requirements, and other operational considerations.

The goal is to maximize qualified commercial opportunities rather than raw email volume.

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21. Cancellation

Where the Applicable Offer is cancel-anytime:

• The client may cancel future recurring service at any time
• Cancellation becomes effective at the end of the then-current billing period
• Recurring fees already charged (including any Outbound Service Fee and Website Service Fee) are non-refundable
• The initial build/implementation fee remains non-refundable
• No additional recurring renewal occurs after the effective cancellation date

The Applicable Offer may specify different cancellation terms if applicable.

How to Cancel

To cancel, the client (or an authorized representative) sends a written cancellation request by email to hello@hirefrank.ai, preferably from the email address associated with the account. The request should identify the company and state whether the client is cancelling the outbound service, the website service, or both. HireFrank will confirm receipt and the effective cancellation date in writing. If the client does not receive a confirmation within two (2) business days, the client should resend the request; the cancellation is treated as received on the date the original request was sent.

Effective Date and Outstanding Amounts

• No advance notice period is required beyond submitting the request before the next renewal date. A request received before a renewal is charged prevents that renewal.
• Service continues through the end of the then-current paid billing period.
• Undisputed amounts that were due before the effective cancellation date remain payable. Cancellation does not create any early-termination fee.
• Where the website service is bundled with the outbound service, cancelling the outbound service also ends the website service at the same time unless the client elects in writing to keep the website, as described in Section 4A.
• What happens to sending domains, inboxes, campaign records, and data after cancellation is described in Section 30.

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22. No Revenue or Sales Guarantee

HireFrank provides business-development, prospecting, outreach, research, and opportunity-generation services.

The Satisfaction Guarantee is a fee waiver, not a guarantee of results. HireFrank does not guarantee: purchase orders, contract awards, sales, revenue, profit, gross margin, lifetime customer value, conversion rate, quote value, a specific number of RFQs or quotes, win rate, account retention, order frequency, or any particular financial outcome.

Outcomes after opportunity generation depend on factors outside HireFrank's control, including pricing, estimating, quoting, technical capability, capacity, quality, lead times, sales follow-up, credit decisions, purchasing decisions, competition, market conditions, client responsiveness, and buyer behavior.

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23. Client Authorization for Outbound Email Campaigns

HireFrank operates as an outsourced business-development service. It conducts outreach on behalf of the client, in the client's name, to promote the client's own products and services. The client expressly authorizes HireFrank, within the scope of the purchased service, to use client-approved domains, sending domains, email accounts, mailboxes, company names, trade names, brands, sender identities, Designated Senders, job titles, signatures, business information, and related campaign assets for the limited purpose of operating the client's authorized business-development campaign.

Specific Activities Authorized

Without limiting the paragraph above, the client authorizes HireFrank to:

• Register sending domains. Register alternative, client-branded sending domains that may resemble, but differ from, the client's primary domain (for example, a variation of the company name), and redirect those domains to the client's primary website. Sending domains are used so outreach does not put the deliverability or reputation of the client's primary domain at risk.
• Create inboxes. Create and configure dedicated email inboxes on those sending domains, including DNS, authentication (such as SPF, DKIM, and DMARC), warm-up, and related deliverability settings.
• Send as a Designated Sender. Send outbound prospecting emails using a Designated Sender's actual name, actual professional title, and, if provided by the client, an approved profile photograph.
• Use client branding. Use client-approved company branding, descriptions, and email signatures.
• Manage initial correspondence. Conduct outbound prospecting and manage initial correspondence with prospects on the client's behalf, such as answering routine questions, sharing approved information, and routing interested prospects to the client — subject always to the limits in Section 24.
• Use AI and software tools. Use AI-assisted systems and third-party software to research prospects, personalize emails, and classify, summarize, draft, and process replies.

HireFrank will provide the client with access to the dedicated inboxes and the campaign conversations in them, as described in Section 30.

Client Representations About Identities

The client represents that:

• It has authority to grant HireFrank permission to use the company and Designated Sender identities it provides or approves.
• Each Designated Sender is a real employee or authorized representative of the client who has given the client permission to use his or her name, title, and (if provided) photograph in outreach sent on the client's behalf, and who knows that HireFrank will send and manage emails under that identity.
• The titles, company details, and photographs it provides are accurate and current, and the client will tell HireFrank promptly if a Designated Sender leaves the company, changes roles, or withdraws permission.
• Information supplied to HireFrank regarding its capabilities, certifications, equipment, experience, locations, manufacturing processes, products, services, claims, and other business facts is materially accurate.

HireFrank may reasonably rely on information supplied or approved by the client.

Accurate Representation — No Impersonation or Deception

All outreach must accurately represent the client and its offerings and must comply with applicable law. Emails will identify the client as the business on whose behalf they are sent. Nothing in this Section authorizes HireFrank or the client to impersonate any individual without that individual's consent, to use a fictitious or misleading sender identity, to use false or misleading header or routing information, to use misleading subject lines, or to misrepresent the client's identity, capabilities, or certifications. A sending domain that resembles the client's primary domain must be used only for the client's own authorized outreach and must not be used to mislead recipients about who the sender is.

Revoking Authorization for a Designated Sender

The client may revoke authorization to use any Designated Sender's identity at any time by written notice to hello@hirefrank.ai. A Designated Sender may also ask HireFrank directly to stop using his or her identity, and HireFrank will treat that request as a revocation and notify the client. Within two (2) business days after receiving a revocation, HireFrank will stop sending new outreach under that identity and remove the identity's photograph and signature from active campaigns. Replies that arrive afterward remain accessible to the client and will be handled as the client reasonably directs. The client may designate a replacement Designated Sender; if no replacement is provided and no other authorized sender is available, outreach may be paused and the Performance Period suspended under Section 18 until a replacement is provided.

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24. Limits on HireFrank's Authority

HireFrank's authority to conduct outreach on the client's behalf does not authorize HireFrank to:

• Enter into contracts on behalf of the client
• Accept purchase orders or binding commercial terms
• Issue binding quotations or establish/approve pricing
• Commit production capacity or promise delivery dates
• Make binding technical representations
• Extend credit or accept legal obligations
• Otherwise legally bind the client

unless separately and expressly authorized in writing.

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25. Email Compliance and Suppression

Campaign emails are commercial messages that promote the client's products or services. Under the U.S. CAN-SPAM Act and similar laws, both the business whose products are promoted and the party that sends the messages can have legal responsibility. Neither party's obligations are removed or transferred by this agreement, and the use of any particular sending platform or software does not by itself establish legal compliance. The parties divide the day-to-day work as follows.

HireFrank's Operational Responsibilities

• Accurate headers and sender identity. Configure "From," "Reply-To," and routing information so it accurately identifies the Designated Sender and the client, using the information the client provides.
• Non-deceptive subject lines. Write subject lines that reflect the content of the message.
• Commercial identification. Identify messages as commercial solicitations where applicable law requires it.
• Postal address. Include in each commercial email the valid physical postal address the client provides.
• Opt-out mechanism. Include a clear way for recipients to opt out of future messages (such as a reply-based opt-out or unsubscribe link) that remains functional for at least 30 days after each message is sent.
• Processing opt-outs. Honor opt-out requests received through the campaign inboxes or opt-out mechanism promptly, and in any event within the time required by law (currently 10 business days under CAN-SPAM).
• Suppression. Maintain a suppression list for each client campaign, stop further campaign emails to opted-out recipients, and not sell, rent, or transfer opted-out email addresses, except as permitted by law to carry out the opt-out.
• Throttle sending, modify campaign behavior, suppress problematic contacts, disable specific inboxes, or pause outreach when reasonably necessary for legal compliance, email-provider requirements, sender reputation, deliverability, fraud prevention, abuse prevention, security, or platform integrity.

Client Responsibilities

• Accurate business information. Provide accurate company identity information, Designated Sender details, and a valid physical postal address (a current street address, or a post office box or private mailbox registered in accordance with applicable postal regulations) for use in campaign emails, and keep that information current.
• Forward opt-outs. Promptly forward to HireFrank any opt-out or do-not-contact request about campaign emails that the client receives outside the campaign inboxes (for example, by phone or at the client's main email), so it can be honored within the legal deadline.
• Suppression and exclusions. Provide do-not-contact lists and exclusions as described in Section 26.
• Accurate claims. Not ask HireFrank to make false or misleading statements about the client, its certifications, or its capabilities.
• No re-contact. Not instruct HireFrank to re-contact recipients who have opted out, and not itself use campaign data to send marketing email to opted-out recipients.
• Client's own legal obligations. Remain responsible for its own compliance as the business whose products are promoted, including any industry-specific or export-control rules that apply to its business.

Both parties will reasonably cooperate to use the service only for lawful B2B outreach. If a campaign targets recipients outside the United States (for example, in Canada, the United Kingdom, or the European Union), additional legal requirements may apply, and HireFrank may limit, adjust, or decline that outreach until the parties agree on how those requirements will be met.

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26. Existing Customers and Exclusions

The client is responsible for providing reasonably available information concerning existing customers, current active opportunities, excluded companies, excluded contacts, do-not-contact lists, and other known conflicts.

HireFrank will use commercially reasonable efforts to apply those exclusions. If the client fails to identify an existing relationship before outreach, HireFrank is not automatically treated as having breached this agreement.

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27. Third-Party Services

HireFrank may depend on third-party services including email providers, domain registrars, hosting providers, AI services, enrichment providers, data providers, CRM providers, APIs, analytics providers, infrastructure providers, communication platforms, and other software vendors.

HireFrank cannot guarantee uninterrupted operation of third-party systems outside its reasonable control. HireFrank may make reasonable substitutions when a third-party provider becomes unavailable, changes policies, creates material deliverability risk, or otherwise becomes unsuitable.

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28. Intellectual Property

Client IP: The client retains ownership of its preexisting trademarks, trade names, customer information, business information, files, designs, intellectual property, and other materials it supplies.

HireFrank IP: HireFrank retains ownership of its preexisting and underlying software, platform, workflows, methodologies, systems, processes, prompts, campaign architecture, automation, templates, database structures, research methods, know-how, code, models, and intellectual property.

The client may use the campaign outputs and campaign data made available to it under its purchased service. Providing campaign results does not transfer ownership of HireFrank's underlying technology or methodology.

HireFrank's databases. HireFrank's general prospect and company databases, research, enrichment data, and lists compiled by or licensed to HireFrank (including data compiled for the client's campaign) remain HireFrank's or its licensors' property, except for the Client Campaign Records described in Section 30. Ownership of sending domains and inboxes is addressed in Section 30.

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29. Confidentiality

Each party will protect non-public confidential information received from the other party and use it only as reasonably necessary to perform the engagement.

Confidential information may include customer data, campaign strategy, prospect data, business plans, pricing, manufacturing capabilities, commercial communications, technical information, internal processes, and other non-public information.

Exclusions

Information is not confidential to the extent it:

• Becomes public without breach by the receiving party
• Was already lawfully known to the receiving party before disclosure
• Is independently developed by the receiving party without use of the disclosing party's information
• Is lawfully received from another source without restriction

Disclosures required by applicable law, regulation, or legal process are permitted, provided the disclosing party is given reasonable prior notice where legally permitted.

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30. Client Data, Sending Infrastructure, and Campaign Records

HireFrank may process client and campaign data as reasonably necessary to provide the service, operate campaigns, maintain the platform, measure performance, prevent abuse, troubleshoot, provide support, and fulfill contractual obligations.

HireFrank does not claim ownership of the client's preexisting customer data.

Sending Domains

Unless the Applicable Offer states otherwise, sending domains that HireFrank registers for the client's campaign are registered and administered by HireFrank as part of the Sending Infrastructure, and the registration, renewal, and related costs are included in the client's fees while the service is active. The client's primary domain is never transferred to or owned by HireFrank. Sending domains do not automatically transfer to the client when the service ends; any transfer is handled as described below under "When the Service Ends."

Dedicated Inboxes

Unless the Applicable Offer states otherwise, dedicated inboxes on sending domains are created, administered, and paid for by HireFrank while the service is active. HireFrank will give the client reasonable access to read the inboxes and the campaign conversations in them during the engagement (for example, through a shared inbox, forwarding, login access, or the HireFrank platform). The client should not change passwords, security settings, DNS records, or sending configuration without coordinating with HireFrank, as uncoordinated changes can damage deliverability and may suspend the Performance Period under Section 18.

Client Campaign Records

"Client Campaign Records" means the email correspondence between the client's campaign and prospects, and the contact and opportunity records of prospects who replied to, engaged with, or submitted an RFQ through the client's campaign. The client may use Client Campaign Records for its own business, and may request an export of them at any time during the engagement and as described below. Client Campaign Records do not include HireFrank's underlying databases, templates, prompts, sequences, workflows, or the lists of prospects who never engaged.

When the Service Ends

• Export. On written request made within 30 days after the outbound service ends, HireFrank will provide the client an export of its Client Campaign Records in a commonly used format (such as CSV and exported email files).
• Inboxes and domains. After the service ends, HireFrank will stop campaign sending and may deactivate the dedicated inboxes and let sending domains lapse or retire them. HireFrank will not use a sending domain that resembles the client's name to send emails for anyone else. If the client wants to take over a sending domain, the client may request a transfer in writing within the same 30-day period, and HireFrank will reasonably cooperate, subject to registrar rules and any transfer terms in the Applicable Offer.
• Forwarding of late replies. HireFrank may, but is not required to, forward late replies received before the inboxes are deactivated.

Retention and Deletion

HireFrank retains client information for as long as reasonably needed to provide the service, maintain records of the engagement (including terms acceptance and billing records), resolve disputes, honor opt-outs and suppression lists, and meet legal obligations. After the export period ends, HireFrank will delete or de-identify Client Campaign Records within a reasonable time, except for (a) suppression and opt-out records, which are kept so opted-out recipients are not contacted again; (b) records HireFrank is required or permitted by law to keep; and (c) copies in routine backups, which are deleted in the ordinary course. The client may request earlier deletion by written notice, subject to these exceptions.

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30A. Restricted and Controlled Technical Data

Many HireFrank clients work in aerospace, defense, and other regulated sectors. HireFrank's standard systems — including its intake forms, campaign tools, email inboxes, AI services, and third-party providers — are not designed or authorized for controlled or classified information.

The client must not submit, upload, email, or otherwise provide to HireFrank, or ask HireFrank to send through campaign inboxes:

• Technical data or defense articles controlled under the International Traffic in Arms Regulations (ITAR);
• Technology or technical data controlled under the Export Administration Regulations (EAR) where a license or authorization would be required;
• Controlled Unclassified Information (CUI) or Covered Defense Information;
• Classified information; or
• Other drawings, specifications, models, or technical data that the client is restricted by law or contract from sharing with a third party.

This restriction applies unless HireFrank has separately agreed in writing to handle that information under an appropriate compliance arrangement. HireFrank does not represent that its services are compliant with ITAR, EAR, DFARS, NIST SP 800-171, CMMC, or any other regulated-data framework.

If a prospect sends drawings or technical data in reply to campaign outreach, the client is responsible for determining whether that information is controlled and for handling it in its own compliant systems. HireFrank will route such RFQs to the client and, on request, delete attachments from its systems once the client has received them. The certifications the client lists for targeting (such as ITAR) are used only to describe the client's capabilities and do not mean HireFrank will receive controlled data.

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31. Compliance and Acceptable Use

The service may only be used for lawful business-development purposes.

HireFrank may refuse, pause, or terminate activities that reasonably create legal risk, fraud risk, abuse, phishing risk, impersonation concerns, security risk, spam concerns, serious deliverability risk, reputational harm, or violations of third-party provider rules.

HireFrank is not required to send communications it reasonably believes are deceptive, unlawful, fraudulent, or abusive.

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32. Payment Failure

HireFrank may suspend service for failed payments, chargebacks, overdue undisputed invoices, or other material payment defaults.

Any resulting material service interruption may suspend the Performance Period until the payment issue is cured.

HireFrank will not use disputed charges in bad faith to manipulate guarantee eligibility.

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33. Termination

HireFrank may suspend or terminate service for material breach, including nonpayment, fraud, unlawful use, abuse, material misrepresentation, unauthorized interference with campaign systems, security threats, repeated serious compliance violations, or actions that materially threaten infrastructure or deliverability.

HireFrank will provide a reasonable cure opportunity for ordinary remediable breaches when appropriate. HireFrank may take immediate action where delay would create material legal, security, fraud, or infrastructure risk.

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34. Limitation of Liability

To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, or similar speculative downstream damages, regardless of the theory of liability.

Aggregate liability cap: Except for obligations that cannot lawfully be limited, each party's total aggregate liability under these terms will not exceed the total fees actually paid by the client to HireFrank under the applicable engagement during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these terms attempts to disclaim liability that cannot lawfully be disclaimed under applicable law.

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35. Indemnification

Client indemnification: The client will defend, indemnify, and hold harmless HireFrank from and against third-party claims materially arising from false or unlawful information supplied by the client, client-supplied content, unauthorized use of employee identities, unlawful instructions, infringement in client-supplied materials, or misuse of the service.

HireFrank responsibility: HireFrank remains responsible for its own conduct in performing the engagement to the extent required by applicable law.

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36. Force Majeure

Neither party will be liable for delays or failures in performance caused by events reasonably outside that party's control, including major internet outages, infrastructure failures, provider outages, natural disasters, government actions, labor disruptions, widespread network failures, and similar events.

This clause does not excuse payment obligations that arose before the force-majeure event.

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37. Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-law principles.

Any legal action or proceeding related to these terms shall be brought exclusively in the state or federal courts located in Montgomery County, Pennsylvania.

The parties agree that the prevailing party in any action to enforce these terms may be entitled to recover reasonable attorneys' fees and costs, to the extent permitted by applicable law.

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38. Electronic Communications

Both parties consent to conduct the business relationship electronically where permitted by applicable law. Agreements, notices, invoices, campaign updates, acceptance records, and other business communications may be delivered electronically.

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39. Changes to Terms

These Client Service Terms may be updated from time to time. Each version will include a Terms Version identifier, Effective Date, and Last Updated date at the top of this page.

Material revisions apply prospectively. Material changes to the economic terms or performance guarantee applicable to an already accepted engagement will not apply retroactively to that engagement unless permitted by the Applicable Offer and applicable law.

Where technically feasible, the version of these Client Service Terms accepted by a client at the time of purchase will be recorded. If a future version changes, the accepted version or sufficient historical record will be preserved so HireFrank can determine which terms governed an earlier purchase.

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40. Contact

Questions about these Client Service Terms may be directed to:

Email: hello@hirefrank.ai