HireFrank Client Service Terms

1. Definitions

The following terms have the meanings described below when used in these Client Service Terms:

• "HireFrank," "we," "us," or "our" refers to Catanalysis LLC, operating as HireFrank at hirefrank.ai.
• "Client," "you," or "your" refers to the business or individual that purchases or accepts a HireFrank service.
• "Applicable Offer" means the specific checkout, order form, proposal, invoice, campaign brief, accepted offer, or other written agreement that establishes the commercial details for your engagement.
• "Campaign" means the business-development outreach program operated by HireFrank on your behalf.
• "Campaign Criteria" means the targeting parameters, qualification criteria, and scope documented for your specific campaign.
• "Incubation Period" means the first 30 days following the client's initial payment, unless otherwise stated in the Applicable Offer.
• "Guarantee Period" means the 90-day period beginning on the 31st day following the client's initial payment, unless otherwise agreed in writing.
• "Qualified RFQ" means a request for quotation or pricing opportunity that satisfies the qualification criteria described in these terms and the applicable Campaign Criteria.

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2. Client-Specific Commercial Terms

These Client Service Terms are the master terms governing HireFrank engagements.

Exact commercial details — including pricing, build fees, recurring fees, campaign criteria, selected services, and any client-specific exceptions — are established through the Applicable Offer.

If a client-specific written term in the Applicable Offer conflicts with these general terms, the client-specific written term controls for that engagement.

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3. Initial Build / Implementation Fee

The client may pay an upfront build, implementation, setup, onboarding, or similar initial fee as specified in the Applicable Offer.

The initial build/implementation fee is non-refundable once paid, except where applicable law expressly requires otherwise. This fee is not a refundable deposit.

This fee compensates HireFrank for substantial front-loaded work that may include:

• Onboarding, campaign strategy, and targeting design
• Account research, data acquisition, data enrichment, and contact research
• Campaign database construction
• Domain or inbox preparation and sending infrastructure
• Configuration, technical setup, and integrations
• Deliverability preparation
• Campaign copy, workflow setup, and testing
• Implementation and other work necessary to prepare the campaign

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4. Recurring Service Fee

The exact recurring service fee is determined by the Applicable Offer and is not specified in these master terms.

The recurring service fee begins 30 days after the client's initial payment unless a client-specific written agreement expressly states otherwise.

• Recurring fees are billed monthly in advance.
• Recurring fees already charged are non-refundable.
• Cancellation stops future renewals but does not retroactively refund the current billing period.
• Unless otherwise agreed, cancellation becomes effective at the end of the then-current paid billing period. The client remains entitled to service through that period, but no subsequent renewal occurs.

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5. Incubation Period

Unless otherwise stated in the Applicable Offer, the Incubation Period is the first 30 days following the client's initial payment.

During the Incubation Period, HireFrank may perform substantial campaign preparation, including:

• Target-account research and prospect qualification
• Contact research and enrichment
• Infrastructure preparation, domain/inbox preparation, and deliverability work
• Workflow setup, sending configuration, and testing
• Campaign sequencing and messaging preparation
• Integrations and related implementation activities

The Qualified RFQ Guarantee measurement period does not run during the Incubation Period.

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6. 90-Day Guarantee Period

Unless otherwise agreed in writing, the Guarantee Period begins on the 31st day following the client's initial payment and lasts 90 days.

Conceptually:

• Days 1–30: Incubation Period (campaign preparation)
• Days 31–120: Guarantee Period (performance measurement)

The Guarantee Period does not begin or continue during a material client-caused delay that prevents HireFrank from reasonably operating the campaign. Examples of client-caused delay may include failure to provide onboarding information, account access, approvals, sender information, required company information, campaign criteria, technical permissions, required integrations, or other dependencies reasonably necessary to operate the campaign.

If such a delay occurs, the Guarantee Period is suspended only for the duration of the material delay and resumes once the issue is reasonably cured. HireFrank does not have an unlimited unilateral right to arbitrarily delay the Guarantee Period.

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7. 15 Qualified RFQs in 90 Days Guarantee

This guarantee applies only to clients whose Applicable Offer expressly includes the Qualified RFQ Guarantee.

The guarantee is: HireFrank will generate 15 Qualified RFQs during the 90-day Guarantee Period, subject to the qualification criteria, campaign scope, and Client Participation Requirements described in these terms.

If the Guarantee Is Not Met

If HireFrank has not generated 15 Qualified RFQs by the end of the Guarantee Period, the applicable recurring campaign-management/service fee will be waived and HireFrank will continue providing the applicable campaign service without charging that recurring fee until the 15th Qualified RFQ has been generated.

Once the 15th Qualified RFQ has been generated, ordinary recurring billing may resume beginning with the next applicable billing cycle.

What the Guarantee Does Not Cover

• The initial build/implementation fee is not refunded under the guarantee.
• Previously paid recurring fees are not refunded under the guarantee.
• The guarantee does not create a right to recover hypothetical lost sales or damages.
• The fee waiver and continued service are the client's sole remedy under the Qualified RFQ Guarantee, to the extent enforceable under applicable law.

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8. What Counts as a Qualified RFQ?

A Qualified RFQ is a legitimate request for quotation or pricing generated through the HireFrank campaign that meets the following criteria:

1. Eligible Account: Comes from an account eligible under the client's agreed Campaign Criteria.
2. Legitimate Contact: Comes from a legitimate person with purchasing, sourcing, engineering, operations, ownership, management, or another reasonable role connected to the potential work.
3. Relevant Work: Relates to work that reasonably fits the client's agreed capabilities and Campaign Criteria — which may include machining capabilities, fabrication capabilities, processes, materials, equipment, certifications, industries, customer size, geography, production profile, order profile, desired work type, minimum-value criteria, recurring-work criteria, or other mutually agreed targeting parameters.
4. Sufficient Information: Contains enough legitimate project or purchasing information for the client to reasonably evaluate, discuss, price, or begin quoting the opportunity.
5. Campaign-Specific Criteria: Meets any additional qualification criteria documented for that specific campaign.

What Does Not Count

For campaigns specifically designed around production work, the following generally do not count as Qualified RFQs if they do not satisfy the campaign's agreed criteria: isolated prototypes, standalone one-off jobs, obviously poor-fit opportunities, spam requests, fraudulent inquiries, irrelevant solicitations, or low-value jobs with no reasonable path toward the agreed production profile.

A positive email reply by itself is not automatically a Qualified RFQ. There must be an actual quoting or pricing opportunity.

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9. Multiple RFQs from the Same Company

The guarantee is based on Qualified RFQ events, not unique companies.

Multiple Qualified RFQs may originate from the same company or even the same contact. Each may count separately toward the guarantee when it represents a materially distinct quotation opportunity — for example, separate RFQs for different projects, packages, programs, jobs, production requirements, or independent purchasing events.

What Does Not Create a New Qualified RFQ

The following generally do not create a new Qualified RFQ if they relate to substantially the same underlying quoting opportunity:

• Revised drawings, ordinary engineering revisions, or resubmissions
• Quantity changes, clarifications, or follow-up questions
• Updated tolerances, revised delivery dates, or other modifications to the same underlying RFQ

One RFQ package containing multiple part numbers may ordinarily count as one RFQ if it represents one purchasing or quoting event.

Qualification should be interpreted reasonably and in good faith based on the commercial substance of the opportunity rather than artificial counting.

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10. Qualification Is Determined When the Opportunity Is Received

A Qualified RFQ is generally evaluated based on the agreed Campaign Criteria, the information reasonably available when the opportunity is generated, and the commercial substance of the request.

An otherwise Qualified RFQ does not cease to qualify solely because:

• The client decides not to quote it
• The client lacks temporary capacity
• The client's pricing is not competitive
• The client loses the award
• The buyer cancels the project or selects another supplier
• The client chooses not to pursue the opportunity
• The opportunity does not convert into revenue
• The client otherwise fails to win the work

The guarantee covers opportunity generation, not downstream sales performance.

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11. RFQ Dispute Process

If a client believes a particular RFQ should not count as Qualified, the client should notify HireFrank within seven (7) business days after the RFQ is recorded or becomes reasonably visible to the client.

The client should identify the specific qualification criterion it believes the RFQ fails to satisfy.

HireFrank and the client will evaluate disputed RFQs reasonably and in good faith.

A single missed deadline does not automatically and permanently eliminate the client's ability to raise a legitimate issue. However, unreasonable delay in disputing an RFQ may be considered when evaluating the dispute, particularly when the delay prevents accurate campaign management or attribution.

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12. Campaign-Specific Criteria

The general Qualified RFQ definition above is supplemented by client-specific Campaign Criteria. These criteria may be recorded in onboarding, the campaign brief, written correspondence, client dashboard settings, order forms, campaign configuration, or another mutually acknowledged written record.

The campaign-specific criteria govern what HireFrank is being asked to target for that engagement.

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13. Material Scope Changes

If the client materially changes desired customer types, geography, industries, processes, certifications, equipment requirements, project value, production criteria, desired materials, acceptable order type, or other important qualification criteria after campaign launch, HireFrank and the client should reasonably agree on whether the change requires:

• An adjustment to the Guarantee Period
• A restart of the Guarantee Period
• Additional implementation work
• A new campaign
• Revised pricing
• Or another mutually agreed modification

Minor refinements do not automatically reset the guarantee. This provision applies only to material changes that substantially alter the original campaign scope.

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14. Client Participation Requirements

The guarantee depends on reasonable client participation. The client must:

• Provide reasonably accurate information about its business and capabilities
• Provide the Campaign Criteria necessary for HireFrank to target appropriate accounts
• Identify existing customers and known active opportunities when reasonably possible
• Provide do-not-contact or excluded-account information
• Maintain necessary accounts, permissions, integrations, sender access, and infrastructure
• Not intentionally interfere with or disable the campaign
• Reasonably cooperate with compliance and deliverability requirements
• Maintain visibility into campaign-generated conversations
• Reasonably respond to legitimate campaign-generated opportunities

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15. Positive Response Follow-Up

Positive campaign-generated responses requiring client action should generally be acknowledged or acted upon within two (2) business days.

This does not mean the client must prepare or submit a complete formal quotation within two business days. It means the client should reasonably acknowledge, respond to, qualify, route, or otherwise act upon the opportunity so that it is not left unattended.

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16. System of Record and Visibility

During both the Incubation Period and Guarantee Period, campaign-generated email communications should remain connected to, accessible through, synchronized with, or otherwise visible within the HireFrank platform whenever technically reasonable. This allows HireFrank to monitor responses, measure performance, determine attribution, count Qualified RFQs, manage follow-up, optimize campaign activity, and administer the guarantee fairly.

Clients are not prohibited from conducting normal business outside HireFrank. Clients may communicate with prospects through direct email, phone calls, meetings, video calls, quoting software, procurement portals, CRM systems, ERP systems, or other normal business channels.

However, if a HireFrank-generated opportunity materially progresses outside the HireFrank platform, the client must reasonably update the opportunity status or material outcome within HireFrank within two (2) business days.

Intentional concealment, deletion, reassignment, misattribution, or removal of HireFrank-generated opportunities for the purpose of avoiding attribution or guarantee measurement is prohibited.

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17. Attribution

An opportunity may be attributable to HireFrank when HireFrank materially originates the relationship, initiates the successful outreach, generates the response or RFQ, or reactivates a genuinely dormant commercial relationship through the campaign.

An account should generally not count as a net-new HireFrank opportunity if, before HireFrank outreach, it was an existing client, an existing active opportunity, already engaged in a current quotation process, or already being actively pursued by the client — provided that the client disclosed this information within a reasonable period.

HireFrank and the client will resolve disputed attribution reasonably and in good faith.

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18. Guarantee Suspension

The Guarantee Period may be temporarily suspended — but not permanently voided — when a material client action or omission prevents HireFrank from reasonably operating the campaign, measuring performance, attributing responses, counting RFQs, maintaining deliverability, complying with applicable requirements, or optimizing the campaign.

Examples may include:

• Disabling necessary sending accounts or revoking required access
• Instructing HireFrank to stop outreach
• Materially delaying responses to positive opportunities
• Removing campaign-generated correspondence from visibility
• Failing to report material off-platform outcomes
• Failure to provide necessary information
• Nonpayment of undisputed amounts
• Major unauthorized changes to campaign infrastructure
• Material changes to Campaign Criteria

Suspension applies only for the period during which the issue materially affects campaign operation or measurement. Once reasonably cured, the Guarantee Period resumes. HireFrank will exercise this right reasonably and in good faith.

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19. Pausing Campaigns

HireFrank and the client may mutually agree in writing to pause a campaign. During a mutually approved pause:

• Outreach may be suspended
• Recurring charges may be suspended if expressly agreed
• Infrastructure may be modified or reduced where appropriate
• The Guarantee Period is paused for the same duration

Not every requested pause will automatically be granted. Pauses must be mutually agreed.

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20. Campaign Activity and Send Volume

Unless specifically stated in the Applicable Offer, HireFrank does not guarantee a fixed number of emails per day, companies researched per month, contacts added per month, or new contacts approached per month.

HireFrank may perform substantial prospect research and database construction during the initial build and Incubation Period.

Once live, HireFrank's systems may dynamically determine campaign activity based on factors including deliverability, inbox reputation, engagement, prior responses, sequencing, follow-up requirements, target quality, available qualified accounts, sender health, campaign performance, suppression requirements, and other operational considerations.

The goal is to maximize qualified commercial opportunities rather than raw email volume.

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21. Cancellation

Where the Applicable Offer is cancel-anytime:

• The client may cancel future recurring service at any time
• Cancellation becomes effective at the end of the then-current billing period
• Recurring fees already charged are non-refundable
• The initial build/implementation fee remains non-refundable
• No additional recurring renewal occurs after the effective cancellation date

The Applicable Offer may specify different cancellation terms if applicable.

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22. No Revenue or Sales Guarantee

HireFrank provides business-development, prospecting, outreach, research, and opportunity-generation services.

Except for an expressly included Qualified RFQ Guarantee, HireFrank does not guarantee: purchase orders, contract awards, sales, revenue, profit, gross margin, lifetime customer value, conversion rate, quote value, quote volume beyond the applicable guarantee, win rate, account retention, order frequency, or any particular financial outcome.

Outcomes after opportunity generation depend on factors outside HireFrank's control, including pricing, estimating, quoting, technical capability, capacity, quality, lead times, sales follow-up, credit decisions, purchasing decisions, competition, market conditions, client responsiveness, and buyer behavior.

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23. Client Authorization for Outbound Email Campaigns

HireFrank may conduct business-development outreach on behalf of the client. The client expressly authorizes HireFrank, within the scope of the purchased service, to use client-approved domains, sending domains, email accounts, mailboxes, company names, trade names, brands, sender identities, designated employees, job titles, signatures, business information, and related campaign assets for the limited purpose of operating the client's authorized business-development campaign.

The client represents that:

• It has authority to grant HireFrank permission to use the company and employee sender identities it provides or approves.
• Information supplied to HireFrank regarding its capabilities, certifications, equipment, experience, locations, manufacturing processes, products, services, claims, and other business facts is materially accurate.

HireFrank may reasonably rely on information supplied or approved by the client.

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24. Limits on HireFrank's Authority

HireFrank's authority to conduct outreach on the client's behalf does not authorize HireFrank to:

• Enter into contracts on behalf of the client
• Accept purchase orders or binding commercial terms
• Issue binding quotations or establish/approve pricing
• Commit production capacity or promise delivery dates
• Make binding technical representations
• Extend credit or accept legal obligations
• Otherwise legally bind the client

unless separately and expressly authorized in writing.

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25. Email Compliance and Suppression

The client agrees to provide accurate business identity information and any information reasonably required to operate compliant commercial outreach.

HireFrank may honor opt-out requests, maintain suppression lists, remove recipients from future outreach, throttle sending, modify campaign behavior, suppress problematic contacts, disable specific inboxes, or pause outreach when reasonably necessary for legal compliance, email-provider requirements, sender reputation, deliverability, fraud prevention, abuse prevention, security, or platform integrity.

The client may not instruct HireFrank to knowingly re-contact recipients who have validly opted out where doing so would violate applicable requirements.

Both parties will reasonably cooperate to use the service for lawful B2B outreach.

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26. Existing Customers and Exclusions

The client is responsible for providing reasonably available information concerning existing customers, current active opportunities, excluded companies, excluded contacts, do-not-contact lists, and other known conflicts.

HireFrank will use commercially reasonable efforts to apply those exclusions. If the client fails to identify an existing relationship before outreach, HireFrank is not automatically treated as having breached this agreement.

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27. Third-Party Services

HireFrank may depend on third-party services including email providers, domain registrars, hosting providers, AI services, enrichment providers, data providers, CRM providers, APIs, analytics providers, infrastructure providers, communication platforms, and other software vendors.

HireFrank cannot guarantee uninterrupted operation of third-party systems outside its reasonable control. HireFrank may make reasonable substitutions when a third-party provider becomes unavailable, changes policies, creates material deliverability risk, or otherwise becomes unsuitable.

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28. Intellectual Property

Client IP: The client retains ownership of its preexisting trademarks, trade names, customer information, business information, files, designs, intellectual property, and other materials it supplies.

HireFrank IP: HireFrank retains ownership of its preexisting and underlying software, platform, workflows, methodologies, systems, processes, prompts, campaign architecture, automation, templates, database structures, research methods, know-how, code, models, and intellectual property.

The client may use the campaign outputs and campaign data made available to it under its purchased service. Providing campaign results does not transfer ownership of HireFrank's underlying technology or methodology.

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29. Confidentiality

Each party will protect non-public confidential information received from the other party and use it only as reasonably necessary to perform the engagement.

Confidential information may include customer data, campaign strategy, prospect data, business plans, pricing, manufacturing capabilities, commercial communications, technical information, internal processes, and other non-public information.

Exclusions

Information is not confidential to the extent it:

• Becomes public without breach by the receiving party
• Was already lawfully known to the receiving party before disclosure
• Is independently developed by the receiving party without use of the disclosing party's information
• Is lawfully received from another source without restriction

Disclosures required by applicable law, regulation, or legal process are permitted, provided the disclosing party is given reasonable prior notice where legally permitted.

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30. Client Data and Campaign Data

HireFrank may process client and campaign data as reasonably necessary to provide the service, operate campaigns, maintain the platform, measure performance, prevent abuse, troubleshoot, provide support, and fulfill contractual obligations.

HireFrank does not claim ownership of the client's preexisting customer data.

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31. Compliance and Acceptable Use

The service may only be used for lawful business-development purposes.

HireFrank may refuse, pause, or terminate activities that reasonably create legal risk, fraud risk, abuse, phishing risk, impersonation concerns, security risk, spam concerns, serious deliverability risk, reputational harm, or violations of third-party provider rules.

HireFrank is not required to send communications it reasonably believes are deceptive, unlawful, fraudulent, or abusive.

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32. Payment Failure

HireFrank may suspend service for failed payments, chargebacks, overdue undisputed invoices, or other material payment defaults.

Any resulting material service interruption may suspend the Guarantee Period until the payment issue is cured.

HireFrank will not use disputed charges in bad faith to manipulate guarantee eligibility.

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33. Termination

HireFrank may suspend or terminate service for material breach, including nonpayment, fraud, unlawful use, abuse, material misrepresentation, unauthorized interference with campaign systems, security threats, repeated serious compliance violations, or actions that materially threaten infrastructure or deliverability.

HireFrank will provide a reasonable cure opportunity for ordinary remediable breaches when appropriate. HireFrank may take immediate action where delay would create material legal, security, fraud, or infrastructure risk.

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34. Limitation of Liability

To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, or similar speculative downstream damages, regardless of the theory of liability.

Aggregate liability cap: Except for obligations that cannot lawfully be limited, each party's total aggregate liability under these terms will not exceed the total fees actually paid by the client to HireFrank under the applicable engagement during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these terms attempts to disclaim liability that cannot lawfully be disclaimed under applicable law.

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35. Indemnification

Client indemnification: The client will defend, indemnify, and hold harmless HireFrank from and against third-party claims materially arising from false or unlawful information supplied by the client, client-supplied content, unauthorized use of employee identities, unlawful instructions, infringement in client-supplied materials, or misuse of the service.

HireFrank responsibility: HireFrank remains responsible for its own conduct in performing the engagement to the extent required by applicable law.

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36. Force Majeure

Neither party will be liable for delays or failures in performance caused by events reasonably outside that party's control, including major internet outages, infrastructure failures, provider outages, natural disasters, government actions, labor disruptions, widespread network failures, and similar events.

This clause does not excuse payment obligations that arose before the force-majeure event.

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37. Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-law principles.

Any legal action or proceeding related to these terms shall be brought exclusively in the state or federal courts located in Montgomery County, Pennsylvania.

The parties agree that the prevailing party in any action to enforce these terms may be entitled to recover reasonable attorneys' fees and costs, to the extent permitted by applicable law.

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38. Electronic Communications

Both parties consent to conduct the business relationship electronically where permitted by applicable law. Agreements, notices, invoices, campaign updates, acceptance records, and other business communications may be delivered electronically.

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39. Changes to Terms

These Client Service Terms may be updated from time to time. Each version will include a Terms Version identifier, Effective Date, and Last Updated date at the top of this page.

Material revisions apply prospectively. Material changes to the economic terms or performance guarantee applicable to an already accepted engagement will not apply retroactively to that engagement unless permitted by the Applicable Offer and applicable law.

Where technically feasible, the version of these Client Service Terms accepted by a client at the time of purchase will be recorded. If a future version changes, the accepted version or sufficient historical record will be preserved so HireFrank can determine which terms governed an earlier purchase.

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40. Contact

Questions about these Client Service Terms may be directed to:

Email: hello@hirefrank.ai